Returns and Refund

 

Allowable Period

For any electronic items, Smart International, Inc. accepts returns only within thirty (30) calendar days from the date of the customer’s receipt of merchandise, subject to a 10% restocking fee. For non-electronic items, Smart International, Inc. accepts returns only on unopened items within thirty (30) calendar days from the date of the customer’s receipt of merchandise. This allowable period may not reflect the return policies of our authorized third-party financing partners.

Process
Customer shall arrange to have the return shipped back to Smart International, Inc. If a product consists of several parts, the customer must return all parts of the product in order to obtain a refund. Returned products must be received by Smart International, Inc. in a resalable condition. A product is considered to be in a resalable condition means when it has no signs of: use, wear and tear, cosmetic damage, or any other damage.

Packaging
Customer must keep the original packaging and use it to repack a product for return.

Unauthorized Returns
Any return made by a customer without a written return authorization from Smart International, Inc. will be considered an unauthorized return. Unauthorized returns will not be subject to a refund or credit by Smart International, Inc. The customer has the sole responsibility to arrange shipment of the unauthorized return from Smart International, Inc. back to the customer. The customer assumes all shipping and handling charges for any unauthorized return.