Frequently Asked Questions
Portrait 3D Printer
What are the file format supported by KODAK Portrait?
The Kodak Portrait can work with STL files, OBJ, and GCODE files. Working with the Kodak Cloud you can also connect directly from SolidWorks and other CAD systems.
Does it work offline, without access to the Internet?
Yes, you can work with the printer even without an Internet connection, although in that case you will not have available all the functionality of the Kodak Cloud such as slicing, fixing STL files, sharing, monitoring, etc. But the printer can work without connectivity.
Uploading a 3D Project
Why do some designs require fixing before they can be printed?
Some design programs, when exporting to STL files, leave small defects in the file. This is very common, so most slicing programs include functionality to repair these defects. If not solved they can create incorrect GCODE files, so it is important to have valid STL files.
What is the maximum file size of a 3D file for printing?
There is no set maximum size. Most GCODE files are only 10-100Mb in size, although potentially they can be larger, but you will not have problems regarding filesize.
Which filament diameters does KODAK 3D supply?
We supply filaments in both 1.75mm and 2.85mm diameters.
Is your 2.85mm filament diameter compatible with printers that are best suited for 3.00mm filament?
We offer 2.85mm filaments specifically with an
extremely small tolerance, which is 99% < 0.02%. Almost all 3.00mm printers work with 2.85mm filament, just be sure to adjust the real filament diameter parameter in your slicer settings.
Where can I find printing setting and polymer characteristics (temperature, density, printing tips)?
This information is available directly on the spool and on the filament packaging. We have also prepared a page with
KODAK 3D Filament Printing Guidelines
, listing temperatures and notes for all our materials.
Where can I find technical data for each polymer?
We have tested all our products to provide the most accurate data. By scanning the QR code available on the spool and on the filament packaging, you will be automatically redirected to the relevant technical information for each material.
Where can I find the complete list of KODAK 3D Printing Filament?
Please visit KODAK 3D Printing Products Overview
page listing all our materials and colors available.
Will KODAK 3D Printing Filament work in my printer?
The strict control system over filament diameter accuracy (
which is 99% < 0.02%)
and ovality makes our 1.75mm and 2.85mm filament compatible with almost all desktop 3D printers
accepting third party filament (open source), including Ultimaker, Zortrax, Makerbot, Airwolf, Up! Afinia, Makergear, Solidoodle, Lutzbot, Flashforge and many more. Despite KODAK 3D Printing Filament has been tested in several 3D printers, it is your responsibility to check it is compatible with your 3D printer.
Do you do all your R&D in-house?
Yes. Our R&D team has developed our own custom-manufactured premium 3D Printing Filament together with our manufacturing partner to guarantee premium quality throughout the whole process, from the selection of raw material, to extrusion lines customization and finally packaging and shipping. With over 65 years of experience and expertise in
the high-performance polymer industry and
monofilament extrusion, our extrusion lines have been newly tailor-made to meet our highest quality standards and offer you premium filament with minimal moisture content and outstanding properties.
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Where is your manufacturing plant located?
Our entire line of 3D Printing Products is produced in Buenos Aires, Argentina, where our R&D team is located, so to ensure a close collaboration with our manufacturing partners. We do not outsource any product to guarantee the strict compliance of the highest manufacturing and quality standards.
Are you a US company?
Yes. Smart International is a US company based in Delaware, with inventory in the US.
Orders & Returns
How do I return or exchange my order?
You may return our products as long as you did not open the packaging. Shipping cost are at your charge or you can contact directly your reseller. Once the return has arrived to our warehouse it can take up to 5-10 business days for us to fully process your exchange/return. Please, visit our return policy page for more information.
Can I pickup my order?
No. We either sell through our resellers or retailers or through our website. If you feel more comfortable, you can purchase your KODAK 3D Printing Product from our reseller closest to you.
How do I return a defective product?
We are sorry you received a defective product! Please read carefully our Warranty.
In order to claim the warranty you shall provide a dated original proof of purchase, a letter explaining the problem, and satisfactory evidence KODAK 3D filament was defective. We shall not responsible for products improperly packaged or if the original invoice is missing, modified, or made unreadable. Any claims of defects not made within the warranty period shall be expressly waived.
What forms of payment do you accept?
We use Stripe, Wire Transfer, Credit Payment and for credit card options you may pay with Visa, Mastercard and American Express.
Where can I track my orders and their production and delivery progress?
How much are the shipping costs?
Do you ship world-wide?